Our Lean projects explicitly define expected positive outcomes for our customers at the outset.
We actively measure customer satisfaction/feedback related to areas improved by Lean initiatives.
Improvements in lead time, delivery reliability, and product/service quality (as perceived by customers) are key metrics for Lean success.
Employees are actively involved in identifying, planning, and implementing Lean improvements.
We analyze customer complaints/returns to identify opportunities for Lean improvement.
We consider the impact of Lean changes on employee workload, safety, and ergonomics.
Our Lean program includes elements for developing employee skills in problem-solving and CI.
We gather feedback from employees on how Lean initiatives affect their work and engagement.
We track operational metrics (e.g., cycle time, throughput, FTT, OEE) to measure Lean project impact.
The impact of Lean on inventory levels, resource utilization, and waste reduction is quantified.
We analyze how Lean initiatives contribute to overall cost efficiency and improved cash flow.
Our Lean efforts are assessed for their contribution to business agility and innovation capacity.
We have a clear, defined process for setting holistic impact goals for Lean projects.
A balanced set of metrics (across customer, employee, business) is used to evaluate Lean success.
Lean project impact (beyond just activity) is regularly reviewed by leadership and project teams.
We have systems/tools in place that help us track and visualize holistic Lean impact.
Our Lean initiatives are clearly and demonstrably linked to our company's overall strategic objectives.
We celebrate Lean successes based on their broad business impact, not just project completion.
Our leadership actively champions and supports a Lean culture focused on holistic value creation.
There is a shared understanding across the organization of what holistic Lean success looks like.
